How Great Leaders Handle Difficult Conversations


Even though communication is the lifeblood of any organization, it’s difficult to find a company that doesn’t have its breakdowns in this area. Part of a leader’s job is to keep these to a minimum and handle effectively. Continue reading


How Leaders make their companies Employee-Centric?


Few days ago, I had the pleasure to speak with Shep Hyken who wrote the book, “Amaze every customer every time- 52 tools for delivering the most amazing customer service on the planet.” Continue reading