Does your business create raving customers?


This past week I had the opportunity to welcome back one of our most loyal customers .Mr. Young has been staying at our property for almost three years on and off. He traveled internationally for business and came back after several months of conducting business outside the US. Continue reading


How leadership creates success for your employees and customers!


About ten years ago, I worked for Starwood Hotels & Resorts as a Guest Services Manager and a Westin brand trainer. It was a lot of fun as the company not only talked the talk of customer service but walked the walk in their hotels across the country.  Continue reading

Why Failure makes you a better Leader?


Successful leaders today need one important new skill that may not have been appreciated in the past-the ability to fail well!

Significant accomplishments of many leaders arises out from hundreds of mistakes and failures. Great leaders like Richard Branson and Howard Schultz of Starbucks provide great examples of how they bounced back from their business failures to create a powerful brand. Continue reading

Five ways to bring the leadership greatness in you and others!


As you begin a new week, think about the people you lead and serve. You may think about how to add value to their lives and make a positive difference. As you begin these positive affirmations to jump start your week, you realize that leadership can be measured in the small mini gestures of finding the greatness in you and others. Continue reading