Four Questions for Aspiring Leaders!


I love to connect with managers and leaders to find out what drives them every day. Why do they want to lead? Maybe they recently got promoted to a leadership role or worked their way up in their company? Or maybe unforeseen circumstances created a new adventure in their journey. Continue reading


Three ways to become a customer service champion!


Throughout my career in the hospitality business, I came across some really great people. People who want to serve and committed to excellent customer service. Customer service was part of their DNA. They became customer service champions.  They display relentless passion toward taking care of people and exceeding the customer expectation every time.  Continue reading